STEP 1 - Utilize Ohana Help Desk for basic support or troubleshooting
Do you need help with your device or software? Something not working? Not sure how to connect? Or have other questions? For general tech support, please contact the Ohana Help Desk, a new resource from the Hawaii Department of Education to support our public school students and parents across the state as they engage in distance learning opportunities.
Help desk agents are available to assist you with your technology questions and issues as you go through your online classes and lessons. Support is also available in the most commonly spoken languages in our family homes.
There are also self-service supports through the Ohana Help Desk portal, such as tip sheets, videos, and links to other online resources which are available 24 x 7.
Call: 643-DESK (3375)
STEP 2 - For damaged/lost/stolen devices, power issues, if referred by Ohana Help Desk & Misc issues
To submit a support ticket:
For general tech issues or troubleshooting, please contact the Ohana Help Desk first.
This is not for requesting a device. Devices are requested through your child's teacher
For Google account issues, please contact your child's teacher.
Any device exchanges will require a parent present to sign off on the exchange
please be aware that there is limited tech support on weekends, holidays and school breaks, service appointments are scheduled during school hours
This is only for: power issues, damaged, lost or broken Laie Elementary devices, or if you have been referred to the school from the Ohana Help Desk. Please do not return devices to the office unless you have been instructed to. Tech Support will arrange for an exchange if there is a need to do so.
Please click on the button below to fill out and submit a trouble ticket. Please include as many details as you can. Do not return the device to your child's teacher or to the office unless you have been instructed to.