Tech Support

Do you need help with your device or software? Something not working? Not sure how to connect? Or have other questions? For general tech support, please contact the Ohana Help Desk, a new resource from the Hawaii Department of Education to support our public school students and parents across the state as they engage in distance learning opportunities.
Help desk agents are available to assist you with your technology questions and issues as you go through your online classes and lessons. Support is also available in the most commonly spoken languages in our family homes.
There are also self-service supports through the Ohana Help Desk portal, such as tip sheets, videos, and links to other online resources which are available 24 x 7.

Call: 643-DESK (3375)


For general tech issues, please contact the Ohana Help Desk first.

This is not for requesting a device. For Google accounts, please contact your child's teacher.
This is only for: power issues, damaged, lost or broken Laie Elementary devices, or if you have been referred to the school from the Ohana Help Desk.
Please click on the button below to fill out and submit a trouble ticket. Please include as much details as you can. Do not return the device to your child's teacher or to the office unless you have been instructed to.